Return Policy

Return Policy

Return Policy

We have a strict no return or refund policy

However, any product that has been purchased and is required to be returned for a valid reason, it must be done within 15 days from the date of receipt of goods. Unfortunately, we cannot assist you with return or exchange if 15 days have passed since the date of your delivery. Before requesting a return or exchange please write to us at info@hempstarproducts.com with a valid reason for return/ refund. 

Kindly note that you fulfill the following criteria : 

– The item must be unused, and must be in the same condition that you received it. 

– The product must be in the original packaging that it was received in.

– Proof of purchase or receipt is available