Frequently Asked Questions

We are answering the most frequent questions. No worries if you do not find the exact one. You can find out more by searching or continuing by clicking the button below or directly. contact our support.

Our customer service team is available to answer your questions Monday through Friday 9 am – 5 pm (PST). Our customer support has a lot of services inquires throughout the day and will try to get to your request as soon as possible. You can expect a response within 24 hours during business days.

Delta 8 THC is a naturally occurring cannabinoid found in Hemp. Delta 8 THC is reported to be psycho active but less intoxicating than Delta 9 THC. Most users describe delta 8 as “the perfect in-between of CBD and Delta 9 THC.

Storing products in a cool, dark place away from sunlight at or below 70° F will help maintain product potency. Heat and UV light are the main causes of cannabinoid degradation. The typical shelf life of our products, excluding bakery items, is 12-24 months.


We’re here to help you with anything you need! Send us an email at sale@hempstarproducts.com and we’ll get back to you within the day.

3-6 business days, not including Sundays and holidays. We ship using USPS First Class, and shipping varies from state to state.
Once your order is shipped out, we’ll send you a tracking number via email for an exact timeline.

If you do not receive your order within 10 days please reach out to support via our contact email.

Yes, we partner with many retailers, big and small. We are always looking for new partnerships and distribution channels. If you’d like to work with us you can submit an application here .

Per the PACT Act, Hemp products can only be purchased by customers 21 years of age or older. Hempstar Products complies with all state and federal regulations. Age verification is performed by AgeChecker.net and may require photo submission of ID.

See our Return Policy for more information.